In recent weeks I’ve heard reports from more than one source that the complaints procedure for the British Psychoanalytic Council has run into difficulty. Details were scant, but suggested that the procedure had faced legal challenges from BPC registrants. There were also reports that this was causing a delay in hearing complaints.
I decided to email the BPC and ask them.
I received the following reply.
The BPC did receive some legal challenges, mainly on the basis that the existing procedure did not allow registrants to have legal representation.
This has led to our revising our Complaints Procedure, a process we aim to have completed within the next few months. In the meantime we are still hearing complaints under an Interim Procedure, in accordance with legal advice.
I then emailed back asking if I could see a copy of the Interim Procedure. They replied,
Following legal advice, we are in the process of updating our Complaints Procedure to better reflect the approach taken by other healthcare regulators.
The Interim Procedure is not available at present because it still needs to be finalised and adopted by the BPC. For this reason, I’m afraid a copy cannot currently be provided.
So they don’t currently have a complaints procedure in place?
The British Psychoanalytic Council is an Accredited Register with the Professional Standards Authority. This accreditation is partly based on them having a robust complaints procedure. However, these pieces of information cast doubt on whether they currently have a working complaints procedure at all, never mind a robust one. That’s very concerning.