Recent reports that the family and friends test, often used in businesses to report faulty goods ( would I recommend my family and friends to buy this?) will work in the NHS is just another smokescreen for the real problems that the politicians do not want to address. Lack of appropriately qualified staff + increased demand = poor care outcomes ( is it really that simple even a nurse can work it out *~*)
I admit to checking reviews on the internet for most things I buy these days but I do not always listen to them especially if they do not meet my needs. The family and friends test will not be able to identify what my needs are by the way I would expect an expert to help me do that. Most people would agree that if you want a job doing well you would get the professionals in to do it so why are we not complaining more when the politicians think it is okay to allow the administration cowboys all over our NHS?
Of course the family and friends test will do nothing to sell the NHS only add to its demise. Family and friends will expect the best that they can possibly get regardless of what it costs, which is why they will always be biased (See the recent bad press for the Liverpool Care Pathway which is meant to inform a dignified death not hurry it up). Most professionals know when they are doing a bad job they do not need reminding of it every day. What they do need is support in making the job more effective, cutting down on the paperwork so they can spend more time with patients and spending that time in a caring role rather that a gatekeeper role, turning people away or turning their back on them is really the last thing they came into the profession to do.